Frequently Asked Questions
Can't find your answer? Contact us directly — we reply within 1–2 hours.
About Products
Are AE ProjectZ products genuine?
Yes. All products are genuine or OEM-grade. We do not sell counterfeit or cheap replicas.
Will these accessories fit my car?
Check the fitment info on each product listing. If unsure, use our Fitment Guide or contact us with your car model and year.
How do I install carbon trim?
Most trim uses 3M adhesive or clips. Clean the surface with isopropyl alcohol, let it dry, then press firmly for 30 seconds. Illustrated instructions are included in the box.
Can I self-install or do I need a workshop?
The majority of our products are designed for DIY — no special tools required. See the Installation Guide section for full tutorials.
Orders & Payment
What payment methods do you accept?
We accept FPX (all Malaysian banks), Visa/Mastercard credit/debit cards, and e-wallets (Touch 'n Go, GrabPay, Boost).
How long does delivery take?
2–5 business days across Malaysia. Sabah & Sarawak may take 5–7 days. Tracking number sent to your email after shipment.
Can I change or cancel my order?
Orders can be cancelled within 2 hours of payment. Once shipped, cancellation is not possible but returns are accepted within 7 days.
How do I track my order?
Your tracking number will be sent to your email. You can also check it on our Order Tracking page.
Returns & Refunds
Can I return an item?
Yes, within 7 days of receipt, provided the product is unused, in original packaging, and returned for a valid reason (wrong item, defective, etc.).
How does the refund process work?
Contact us with photos of the product and your order number. Refunds are processed within 3–5 business days to your original payment method.
Item arrived damaged — what do I do?
Take photos of the item and packaging, then contact us within 48 hours of receipt. We will send a replacement at no extra cost.