Our Warranty Policy

AE ProjectZ is committed to quality. Every product we sell is backed by a clear and fair warranty policy.

Quality Guaranteed

Every product is hand-picked & thoroughly tested

7-Day Returns

Defective or wrong item? We'll replace it

Free Replacement

We cover the shipping cost for replacements

Secure Payment

Refund to original account within 3–5 days

Full Warranty Terms

What is covered?

Our warranty covers:
• Manufacturing defects (factory defects)
• Wrong item sent (different from what was ordered)
• Damage during delivery
• Product not functioning upon receipt

What is NOT covered?

Warranty does not cover:
• Damage caused by incorrect installation
• Normal wear and tear (scratches, fading)
• Products that have been modified
• Damage from accidents or weather exposure
• Products used for more than 7 days

Warranty period

The warranty period is 7 days from the date of receipt. For claims after 7 days, we will assess each case individually — contact us and we'll do our best to help.

How to make a warranty claim

Step 1: Contact us via WhatsApp or email within 7 days of receipt.
Step 2: Include photos/video of the faulty product and your order number.
Step 3: We will verify the claim and provide instructions within 24 hours.
Step 4: Replacement is sent once the original item is returned (shipping cost covered by us).

Replacement vs Refund

We prioritise product replacement over refunds to ensure you get what you need. A full refund is only issued if:
• Replacement stock is unavailable
• The same product is unsuitable after two attempts
• Special cases at our discretion

Warranty Policy

Buy with Confidence

Quality guaranteed, after-sales support included — we've got your back.

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